dun4u Services LLC
Privacy Policy
Effective Date: April 14, 2026 | Last Updated: April 14, 2026
1. Introduction
Welcome to dun4u Services LLC ("dun4u," "we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://dun4u.ai or use any of our AI-powered services, including our AI Chat and Voice Agents and our Realtor AI Lead Platform (collectively, the "Services").
Please read this policy carefully. If you disagree with its terms, please discontinue use of our Services.
2. Information We Collect
2.1 Information You Provide Directly
We collect information you voluntarily provide when you:
• Fill out contact or inquiry forms on our website
• Book a demo or schedule a consultation
• Subscribe to newsletters or marketing communications
• Enter into a service agreement or purchase our Services
• Communicate with us via email, phone, or chat
This may include: your name, email address, phone number, company name, job title, billing information, and any other details you choose to share.
2.2 Information Collected Automatically
When you visit our website, we may automatically collect certain technical information, including:
• IP address and general geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring URLs
• Device identifiers
2.3 AI Interaction Data
When you use our AI Chat and Voice Agent services or the Realtor AI Lead Platform, we may collect:
• Conversation transcripts and voice recordings
• Lead data submitted through AI-assisted forms or chat flows
• Behavioral data related to AI interactions (e.g., query patterns, session duration)
• Property-related data submitted through our Realtor AI platform (e.g., buyer/seller preferences, contact information provided to the platform)
3. How We Use Your Information
We use the information we collect to:
• Provide, operate, and maintain our Services
• Process transactions and send related billing information
• Respond to inquiries, comments, and requests
• Send administrative communications such as service updates and security alerts
• Send marketing and promotional communications (where you have opted in)
• Train, improve, and optimize our AI models and service features
• Monitor and analyze usage trends to enhance user experience
• Detect, prevent, and address fraud, abuse, or security incidents
• Comply with applicable legal obligations
4. Legal Basis for Processing
Where applicable under laws such as the GDPR or CCPA, we process your personal data based on:
• Contractual necessity — to perform services you have requested
• Legitimate interests — to improve our Services and conduct our business responsibly
• Consent — where you have explicitly opted in (e.g., marketing emails)
• Legal obligation — to comply with applicable laws and regulations
5. How We Share Your Information
5.1 Service Providers
We may share your information with trusted third-party vendors who assist in operating our website and Services (e.g., hosting providers, payment processors, CRM platforms, analytics providers). These parties are contractually obligated to protect your data and may only use it to provide services on our behalf.
5.2 AI Platform Partners
Our AI services may be powered by third-party AI infrastructure providers. Data processed through our AI agents may be transmitted to these providers in accordance with our data processing agreements. We take commercially reasonable steps to ensure these providers maintain adequate data protections.
5.3 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website if such a transfer occurs.
5.4 Legal Requirements
We may disclose your information if required to do so by law or in good-faith belief that such action is necessary to comply with a legal obligation, protect our rights or property, or protect the safety of our users or the public.
5.5 We Do Not Sell Your Data
dun4u Services LLC does not sell, rent, or trade your personal information to third parties for their own marketing purposes.
6. Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website. These may include:
• Essential cookies — required for the website to function properly
• Analytics cookies — to understand how visitors use our site (e.g., Google Analytics)
• Marketing cookies — to deliver relevant advertisements (where applicable)
You may configure your browser settings to refuse cookies. However, doing so may affect certain features of our website. Where required by law, we will obtain your consent before placing non-essential cookies.
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. AI interaction data and lead data collected through our Realtor AI Lead Platform are retained in accordance with our service agreements with clients. When data is no longer needed, we dispose of it securely.
8. Data Security
We implement industry-standard technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encrypted data transmission (TLS/SSL), access controls, and regular security assessments.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
9. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including:
• Right to Access — request a copy of the personal data we hold about you
• Right to Correction — request that inaccurate or incomplete data be corrected
• Right to Deletion — request that we delete your personal data, subject to certain exceptions
• Right to Opt-Out — opt out of marketing communications at any time
• Right to Data Portability — receive your data in a structured, machine-readable format
• Right to Restrict Processing — request that we limit how we use your data
To exercise any of these rights, please contact us at support@dun4u.ai. We will respond to your request within the timeframe required by applicable law.
10. California Residents — CCPA Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, use, and share; the right to delete your personal information; and the right to non-discrimination for exercising your privacy rights.
To submit a verifiable consumer request, contact us at support@dun4u.ai.
11. Third-Party Links
Our website may contain links to third-party websites or services that are not owned or controlled by dun4u Services LLC. We have no control over and assume no responsibility for the privacy practices of any third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately at support@dun4u.ai and we will promptly delete such information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by updating the "Last Updated" date at the top of this page and, where appropriate, by sending a notification to your registered email address. Your continued use of our Services after the effective date constitutes acceptance of the updated policy.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
dun4u Services LLC
Website: https://dun4u.ai
Email: support@dun4u.ai
We are committed to working with you to resolve any concerns about your privacy.